![]() There was no nightlight in the bathroom and no way to bring your own (no outlets in bathroom per regulations). Since when is a mobile phone required to stay? Some of us don't want our phones on at bedside all night, just to check the time. No clocks in the room and no way to get one from housekeeping. I get annoyed when forced to use QR code for menus - give me a hardcopy option. They were quick enough to charge my credit card and promised to send the itemized receipt via email - that never came (had to followup after departure). Their checkin system was down upon arrival. expensive - cheapest glass of wine, small green salad and an appetizer was 35 GBP). ![]() Ok hotel - "ambience" nice enough, restaurant was good and typically priced (i.e. Hotel is extremely convenient for arriving travelers from Terminal 5 - that's the best part.
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